Refund & Cancellation Policy

1. Digital products, delivered electronically

Every product sold on Zyentora is a digital product — an ebook, template, tracker, prompt pack, or similar resource — delivered electronically after a successful payment. There's no physical item shipped and nothing to return.

2. If something goes wrong

The no-refund rule above is about change of mind, not about something actually being broken. If you experience a genuine issue accessing or using a product you've purchased, contact us within 7 days of your purchase and we'll help resolve it. This covers things like:

• A download link that doesn't work, or a file that's corrupted or genuinely inaccessible
• A successful payment where the product was never delivered to you
• Being charged more than once for the same order

In most cases, resolving the issue means sending you a working copy of the product or fixing the delivery link. Where that isn't possible — for example, a confirmed duplicate charge, or a delivery failure we genuinely can't fix — we'll issue a refund instead.

Refunds aren't offered for buying the wrong product by mistake, dissatisfaction with content you were able to access normally, or not reading a product's description or license before buying.

3. How to request help

Contact us within 7 days of your purchase through our Contact Us page, with:

• The email address used at checkout
• The Razorpay payment ID or order confirmation, if you have it
• Which product you purchased and which reseller's store it was through
• A short description of the issue

We review every request individually and may ask for additional information to verify the issue.

4. Processing time

Once a refund is approved, it's initiated within 2 business days. From there, the timeline depends on your bank or payment method — Razorpay's standard processing window is 5–7 business days for the refund to reflect in your original payment source.

5. Cancellations

Because product access is granted immediately on successful payment, there's no separate "pending order" stage to cancel — a completed payment is a completed purchase, handled under the refund terms above. If a payment attempt fails or doesn't complete on Razorpay's side, you simply haven't been charged, and no product access is granted.

6. For resellers

If an order made through your store is refunded under this policy, the corresponding sale is reversed and your commission on that order does not apply. This is reflected when the order is marked refunded.

7. Contact

Refund requests and questions about this policy go through our Contact Us page.