Legal

Refund & Cancellation Policy

Straightforward, because it should be: what's refundable, what isn't, and how long it takes.

Last updated: October 2026

1. Digital products, delivered electronically

Every product sold on Zyentora is a digital product — an ebook, template, tracker, prompt pack, or similar resource — delivered electronically after a successful payment. There's no physical item shipped and nothing to return.

Because products are digital and delivered immediately, no refunds are provided once a purchase is complete. This applies regardless of whether you've opened, downloaded, or used the file.

2. If something goes wrong

The no-refund rule above is about change of mind, not about something actually being broken. If you experience a genuine issue accessing or using a product you've purchased, contact us within 7 days of your purchase and we'll help resolve it. This covers things like:

A download link that doesn't work, or a file that's corrupted or genuinely inaccessible
A successful payment where the product was never delivered to you
Being charged more than once for the same order

In most cases, resolving the issue means sending you a working copy of the product or fixing the delivery link. Where that isn't possible — for example, a confirmed duplicate charge, or a delivery failure we genuinely can't fix — we'll issue a refund instead.

Refunds aren't offered for buying the wrong product by mistake, dissatisfaction with content you were able to access normally, or not reading a product's description or license before buying.

3. How to request help

The email address used at checkout
The Razorpay payment ID or order confirmation, if you have it
Which product you purchased and which reseller's store it was through
A short description of the issue

We review every request individually and may ask for additional information to verify the issue.

4. Processing time

Once a refund is approved, it's initiated within 2 business days. From there, the timeline depends on your bank or payment method — Razorpay's standard processing window is 5–7 business days for the refund to reflect in your original payment source.

5. Cancellations

Because product access is granted immediately on successful payment, there's no separate "pending order" stage to cancel — a completed payment is a completed purchase, handled under the refund terms above. If a payment attempt fails or doesn't complete on Razorpay's side, you simply haven't been charged, and no product access is granted.

6. For resellers

If an order made through your store is refunded under this policy, the corresponding sale is reversed and your commission on that order does not apply. This is reflected when the order is marked refunded.

7. Reseller plans (Pro and Pro+)

Plan payments are non-refundable. This applies to monthly and yearly plans, to the first payment and to every renewal, whether or not you use the plan’s benefits.

Cancelling stops future billing only. You can cancel any time from your reseller dashboard. Auto-renewal is switched off, you keep your plan until the end of the period you’ve already paid for, and then your store moves to the Free plan. There is no refund, partial or pro-rated, for the time left in that period.
Upgrading from Pro to Pro+ starts Pro+ straight away and ends Pro. Unused time on Pro is not credited or refunded.
The only exception: if your payment was taken but the plan or upgrade you paid for did not activate because of a technical error — on our side or the payment system’s — contact us within 7 days with your Razorpay payment ID. We’ll activate the plan you paid for, or refund that payment if we can’t.
If a plan payment is refunded under that exception, any referral commission earned from that payment is reversed.

8. Zyentora Apps subscriptions (Pro)

The apps at apps.zyentora.in have a Free plan that costs nothing and needs no account, so you can try an app, with its demo data, before paying. Pro is a subscription for one app, paid monthly or yearly. Prices are in Indian Rupees and include GST.

App subscription payments are non-refundable. This applies to monthly and yearly plans, to the first payment and to every renewal, whether or not you use Pro’s features.

Each app is separate. Pro for one app doesn’t include any other app.
Renewal is automatic. Your subscription renews at the end of each month or year, at the price you signed up at, until you turn auto-renew off.
Cancelling stops future billing only. Turn auto-renew off any time: in the app, open Plan & data → Manage plan, which takes you to your subscription page on zyentora.in. Pro stays until the end of the period you’ve already paid for, then the app returns to the Free plan. There is no refund, partial or pro-rated, for the time left in that period.
Your entries are kept. When Pro ends, nothing you entered is deleted. Pro-only screens are locked, and your cloud copy stays stored until you subscribe again or ask us to delete it.
Failed renewals. If a renewal payment fails, Razorpay tries again over the next few days. If it still can’t be collected, the subscription stops and the app returns to the Free plan.
Monthly to yearly, or back. Turn auto-renew off and subscribe to the other option once your current period ends.
The only exceptions: contact us within 7 days with your Razorpay payment ID if any of these happen:
- your payment was taken, but Pro didn’t switch on because of a technical error on our side or the payment system’s;
- you were charged twice for the same period;
- a renewal was charged after you had turned auto-renew off.
We’ll switch Pro on for what you paid, or refund that payment if we can’t. If a payment is refunded, the Pro time it paid for may end early.
If an app payment is refunded, any Refer & Earn or reseller commission earned from it is reversed.

9. Contact

Refund requests and questions about this policy go through our Contact Us page.